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BIANCOGROUP – PRIVACY AND GDPR POLICIES

This privacy policy sets out how Biancogroup Ltd uses and protects any information that you give
Biancogroup Ltd when you use this website.
Biancogroup Ltd is committed to ensuring that your privacy is protected. Should we ask you to
provide certain information by which you can be identified when using this website, then you can be
assured that it will only be used in accordance with this privacy statement.
Biancogroup Ltd may change this policy by updating this page. You should check this page from time
to time to ensure that you are happy with any changes.

WHO ARE WE
We are Biancogroup Ltd, owners of www.biancogroup.co.uk.
Our registered address is: 6 St Andrew’s Square, Manchester M1 2NS
Our office phone number is +44 161 660 291 | Our email address is gb@biancogroup.co.uk | Our
website is www.biancogroup.co.uk

HOW DO WE COLLECT PERSONAL DATA FROM YOU?
We receive information about you from your use our website, by completing online forms, if you
contact us by phone, email or otherwise in respect of any of our products and services or during the
purchasing of any such product. Additionally, we also collect information from you when you enter a
competition or promotion or undertake a survey. Your personal data may be collected automatically
when you use our website, including but not limited to, your IP address, device-specific information,
server logs, device event information, location information and unique application numbers.

WHAT TYPE OF DATA DO WE COLLECT FROM YOU?
Personal data we may collect from you includes your name, address, email address, phone numbers
and IP addresses. We may also keep details of your visits to our site including, but not limited to
traffic data, location data, weblogs and other communication data. We also retain records of your
queries and correspondence, in the event you contact us.

HOW WE USE YOUR DATA
The following are ways in which we use information about you:
• To provide you with products and services.
• To comply with the contractual obligations we have with you.
• To help us identify you and any accounts you hold with us.
• To enable us to review, develop and improve the website and services.
• To provide customer care, including responding to your requests if you contact us with a
query.
• To administer accounts, process payments and keep track of billing and payments.
• To notify you about changes to our website and services.
• To provide you with information about products or services that you request from us or
which we feel may interest you, where you have consented to be contacted for such
purposes.
• To inform you of service and price changes.

RETENTION PERIODS
Customers
We will keep your personal data for the duration of the period you are a customer of Biancogroup
Ltd. We shall keep your information only for as long as necessary, in accordance with applicable
laws. On the closure of your account, we may keep your data for up to 7 years after you have
cancelled your services with us. We may not be able to delete your data before this time due to our
legal and/or accountancy obligations.

Potential Customers
We will keep any personal data, passed to us by third parties, about businesses interested in the
products.

General Data Protection Regulation (GDPR)
You have the right to have any personal information removed under the GDPR ‘Right to be
Forgotten‘ rules. If you wish to make an application, please contact us.

DATA BREACHES
In the event of a data breach, we will contact you within 72 hours.

COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you
agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a
particular site. Cookies allow web applications to respond to you as an individual.
The web application can tailor its operations to your needs, likes and dislikes by gathering and
remembering information about your preferences. This may include remembering items added to
your shopping basket within e-commerce websites. Overall, cookies help us provide you with a
better website by enabling us to monitor which pages you find useful and which you do not. A
cookie in no way gives us access to your computer or any information about you, other than the
data you choose to share with us. You can choose to accept or decline cookies. Most web browsers
automatically accept cookies, but you can usually modify your browser setting to decline cookies if
you prefer. This may prevent the website from working as intended. How to disable cookies
(Wikihow).

GOOGLE ANALYTICS
This site may use traffic log cookies to identify which pages are being used. This helps us analyse
data about webpage traffic and improve our website in order to tailor it to customer needs. We only
use this information for statistical analysis purposes and no Personally Identifiable Information (PII)
is sent to Google.

SOCIAL MEDIA
If you click on any of the social media icons on this website, cookies record these actions. Data is
sent to third party websites and may be used by them to build up a profile of the web behaviour of
both yourself and this website. You should check the privacy policies of these individual sites.

LINKS
Our website may contain links to other websites. If you use these to navigate to a third party
website, you should note that we do not have any control over that website or how they use your
data. We therefore cannot be responsible for the protection and privacy of any information which
you provide whilst visiting such sites and such sites are not governed by this privacy statement. You
should exercise caution and look at the privacy statement applicable to the website in question.

THE INFORMATION WE COLLECT
Other than the instances listed above, we only collect Personally Identifiable Information if it is
freely given by yourselves. This may be as a result of filling in a contact form or becoming a customer
of or supplier to Biancogroup Ltd.
You can request to see any Personally Identifiable Information we hold on you by calling or emailing
us.

WHAT WE DO WITH THE INFORMATION
We require this information to understand your needs and provide you with a better service, and in
particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other
information which we think you may find interesting using the email address which you have
provided.
From time to time, we may also use your information to contact you for market research purposes.
We may contact you by email, phone, fax or mail. We may use the information to customise the
website according to your interests.

SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised
access or disclosure, we have put in place suitable physical, electronic and managerial procedures
including an SSL Certificate to safeguard and secure the information we collect online.

CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
• If you have previously agreed to us using your personal information for direct marketing
purposes, you may change your mind at any time by writing to or emailing us.
• We will not sell, distribute or lease your personal information to third parties unless we have
your permission or are required by law to do so. We may use your personal information to
send you promotional information about third parties which we think you may find
interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection
Act 1998. A small fee may be payable to cover administrative costs. If you would like a copy of the
information held on you please write to:
Biancogroup Ltd
6 St Andrew’s Square
Manchester
M1 2NS
If you believe that any information we are holding on you is incorrect or incomplete, please write to
or email us as at the below email address. We will correct any information found to be incorrect as
soon as possible.
Email: info@biancogroup.co.uk
Phone: +44 161 660 291

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